I also would like to comment on the excellent service AA features to your handicapped. I am eighty four yrs outdated and now require wheelchair assistance for getting all-around inside the airports. I used to be amazed and delighted in the assistance I obtained, and also for the attitudes from the those who assisted me With all the wheelchair help, and in addition the drivers on the handicap carts in Charlotte airport. They were all so helpful and really welcoming also.
A business associate and I traveled back from Punta Cana, DR on flight 1629 from a business trip final Friday (2/5/sixteen) and then on to Dallas by way of flight 207. After arriving again into Dallas and retrieving our baggage, we recognized a robust odor around the suitcases and afterwards about the contents inside of, the offensive “musty†smell permeated every thing and on some merchandise it’s doubtful that the odor may be removed.
Whenever we boarded flight 556 in monte go bay currently we have been the initial individuals in our area with the cabin and we discovered a backpack tucked powering row eight without having man or woman any place that it belonged to . We pointed it out to a person by having an AA uniform who gave the impression to be a passenger and he was pretty rude expressing it belongs to an AA staff and obviously I have to have never been on this type of plane prior to. My husband And that i experience extremely uncomfortable with this type of response from one of your respective workers!!
If I am able to do this, why can’t do this? Listed here’s a suggestion. Considering that the agents can't see USAIR, why not give them access to the online market place to allow them to see offered USAIR flights? There were a number of USAIR flights that might have looked after at the least half with the individuals who required to flights.
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Flight 686 dec 26 2015 My husband & i were explained to the incorrect transfer terminal gate in charlotte on plane gonna freeport in place of nassau. I went to flight attendant behind counter to make clear flight. He checked out me amusing After i claimed nassau smirked hardly ever looked at my ticket to make clear Site This flight was an hour delayed so there was no hurry.
On arrival in Panama with flight AA959 one of several two luggages, a Roncato baggage, ( shots attached ) price €189 arrived broken. I promptly went to the right Place of work inside the airport, in which the sole comment was that they handed me a « examining Report Destruction recognize », which I enclose herewith. I put in the next day searching for a whole new luggage and attempting to get in touch with all your offices by using the telephone numbers indicated over the reported document without, even so, obtaining any reply – the phone is never answered and the road goes blank immediately after many minutes of waiting, no matter which amount I dial. I Hence continue my journey and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I again make an effort to Get hold of your Place of work in the airport, but the only real advice they might give me was to concern a criticism through your web site, which I'm now undertaking. Other than the above, I do have Yet another – and doubtless much more critical – grievance. At the time of my reservation I compensated an additional $88 ($forty four Each individual) for excess comfort and ease seats. To my shock, the seats turned out being the conventional – no excess – seats.
we always fly united. often. a you could check here short while ago, having said that, we had the chance to purchase a A lot lower fare online by way of american Airways. now i see why it was reduced — client service was atrocious, the website didn’t do the job thoroughly, and i missing out on a fantastic offer.
I recently experienced a flight cancelled by American Airways and stood in the line for forty five minutes to obtain rebooked on A different flight. I used to be stunned to find out which the gate agents did not Possess a watch into your available USAIR flights.
This agent was away from line and disrespectful. There was NO reason behind her attitude, specially when there was NO line and a handful of brokers standing in the counter like they were ready and ready to help. Janet Ault
The pink tape to get a reaction a couple of genuine messed up trip from begin to finish is terrible. I have already been seeking to get a reaction from AA though the run around is what AA would like so you may surrender..GUESS WHAT ? i dont surrender simply. so AA i await your solution.
I'm producing to express my disappointment with my recent vacation. I made preparations by way of American Airlines so that I could use my points and I was satisfied with that. I bought a great price tag. As a result of an unexpected and unfortunate protection breach at Albany Airport my flight to Norfolk was delayed two several hours. We rebooked to Newport Information in lieu of Norfolk to obtain there at a good hour. Our luggage however went to Norfolk. We rented an automobile and picked our luggage.About the return flight and checked our baggage after which you can obtained an electronic mail from YOU telling us of the delay and dependant on the knowledge YOU supplied we rebooked to some afterwards flight.
I've tried using, with out good results to achieve your buyer service Office. I misinterpret the flight time to your flight 3530 and wish to change it. I attempted contacting within just 5 minutes of scheduling this flight but have had no response.
I cannot receive the complaint area on the American Airways Internet site to operate. So Here is the only location i can discover to write-up my info before mailing it to your cooperate Business.